Equipment (Modems,Gateways)
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Reset the cusadmin/highspeed password for my modem

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autri
New Member

Reset the cusadmin/highspeed password for my modem

Some one changed the login that is no longer with my company.. can you reset it automatically?

Accepted Solution

Re: Reset the cusadmin/highspeed password for my modem

Hello autri and welcome to forums,

 

i apologize for the delayed response. I have reset your modem to the default password "highspeed" without quotes. Please let me know if you need help with anything else.

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Accepted Solution

Re: Reset the cusadmin/highspeed password for my modem

Hello DAIcatraz,

 

Your modem password has been reset back to default. 

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Respected Member

Re: Reset the cusadmin/highspeed password for my modem

Hello autri and welcome to forums,

 

i apologize for the delayed response. I have reset your modem to the default password "highspeed" without quotes. Please let me know if you need help with anything else.

DAlcatraz
Visitor

Re: Reset the cusadmin/highspeed password for my modem

Any chance I can get the same thing?
DAlcatraz
Visitor

Re: Reset the cusadmin/highspeed password for my modem

And what happens if I use the reset button. Will that just reset the user name and password or will it erase the entire configuration?
Community Manager
Community Manager

Re: Reset the cusadmin/highspeed password for my modem

Hello DAIcatraz,

 

Your modem password has been reset back to default. 

steveworrall
New Member

Re: Reset the cusadmin/highspeed password for my modem

Could you please reset the cusadmin/highspeed password for my modem. Thank you!

Official Employee

Re: Reset the cusadmin/highspeed password for my modem

Hi steveworrall! I can assist with resetting the password if you can send me a private message (you can click on my handle "Comcast_Gina" and it should give you the option) with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. 

BSV
New Member

Re: Reset the cusadmin/highspeed password for my modem

Can you reset mine as well??

Official Employee

Re: Reset the cusadmin/highspeed password for my modem

Hi BSV and welcome to the business forums.

 

If you haven't tried already, you are able factory reset the gateway by holding down the pinhole in the back of it until it resets. Afterward, your gateway will reset the credentials to what is shown here:  https://business.comcast.com/help-and-support/internet/setup-manage-comcast-wifi-business-wireless-g.... Please do keep in mind, any changes you have made to the configuration of your gateway will also default.

 

If you would like to reset your credentials without any changes to the configuration of your gateway, please private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account.