Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Occasional Visitor

Reset modem password

Apparently the last time I logged into the modem I was requested to change the password (from the default highspeed) and clearly I've forgot what I changed it to. Typically I change it right back after logging in, but guess not.

 

I don't want to hard reset the device.

 

Thanks

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2 REPLIES 2
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Official Employee

Re: Reset modem password

Hi ATL_dave, no worries, it happens! I can change it back to a default password for you if you'll send a private message by clicking on my handle (Comcast_Gina) and provide your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. 

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Occasional Visitor

Re: Reset modem password

Sorry for the delay. Had a hell of a a time logging in. Constant redirect errors.  I'll PM you how with the info.

 

Thanks

D

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