Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Reset button on my router\modem doesnt seem to be working.

Its a Cisco DPC3941B. The reason I wanted to reset is because the login\password is lost. Held the button in multiple times for different lengths of time. Held it down while powering up, etc. Doesnt seem to do anything

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Official Employee

Re: Reset button on my router\modem doesnt seem to be working.

Hello, I want to thank you for taking the time to reach out to us in forums. I am sorry to hear that you are not able to restore your modem to factory defaults but I will be more than happy to help you. Are you able to send a private message so I can take a closer look at your account and equipment? Please include your name, the phone number associated with the account, and your entire service address. (with the city, state, and zip code)

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Contributing Member

Re: Reset button on my router\modem doesnt seem to be working.

Got your private message, thanks!

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