Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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New Member

Reset Username/Password for business gateway

Hi,

I use a web-based security system that I set up 2 years ago.  I am having issues and need to "open the ports" and I need to login to my modem but don't know the username or password.

 

How do I reset them?

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2 ACCEPTED SOLUTIONS

Accepted Solutions
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Community Manager
Community Manager

Re: Reset Username/Password for business gateway

Hello TXHOUSE,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

View solution in original post

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Community Manager
Community Manager

Re: Reset Username/Password for business gateway

Hello barefootmailman138,

 

Welcome to the forum.

Password has been reset back to default. (cusadmin/highspeed)
Please try to sign in again.


Thank you

View solution in original post

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12 REPLIES 12
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Community Manager
Community Manager

Re: Reset Username/Password for business gateway

Hello trainercobb,

 

Welcome to the forum.

The default user name is: cusadmin and password is: highspeed.

 

*If you can't sign into the IP-Gateway please repost and we can reset it for you.

 

Thank you

 

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New Member

Re: Reset Username/Password for business gateway

Hi,

Please reset my modem smcd3g-ccr.  I point my IE to 10.1.10.1 and use id cusadmin and password highspeed.

 

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Community Manager
Community Manager

Re: Reset Username/Password for business gateway

Hello Ig64,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

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New Member

Re: Reset Username/Password for business gateway

Is it possible to get you to reset mine also?

 

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Community Manager
Community Manager

Re: Reset Username/Password for business gateway

Hello TXHOUSE,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

View solution in original post

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Visitor

Cancel

cancel

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Visitor

Cancel

Cancel

Tags (1)
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Respected Member

Re: Cancel

Hello rtarrance,

 

Not sure what you mean by cancel but if you need your modem password reset please feel free to let me know.

 

Thank you

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New Member

Re: Reset Username/Password for business gateway

I am also having the same problem logging into my business modem.  I called and got the cusadmin and highspeed options but they don't work.  Can someone help me reset them.  Thanks

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Community Manager
Community Manager

Re: Reset Username/Password for business gateway

Hello barefootmailman138,

 

Welcome to the forum.

Password has been reset back to default. (cusadmin/highspeed)
Please try to sign in again.


Thank you

View solution in original post

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Visitor

Re: Reset Username/Password for business gateway

Please reset mine again.  It seems like every time the firmware is updated, it gets changed to something that is not 'highspeed'.  Do you know if there is a new default?

 

Thanks.

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Respected Member

Re: Reset Username/Password for business gateway

Hello everyone,

 

If you are experiencing issues with loging into your modem or need your password reset on the modem please feel free to send a private message to any of the site administrators Comcast_Jacob, Comcast_John, Comcast_Jon, or myself (Comcast_Michael). You can also call 1-800-391-3000 and have tech suppport help 24/7.

 

Thank You!

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