Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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New Member

Reset Gateway password

2 weeks ago there was an issues with DNS with Comcast I was down for 3 days when service was restored it worked fine for about a day.

I intermittently cannot resolve DNS I can get to sites only by IP my modem is in bridge mode and have been locked out.

I need to have the password reset so the question is can this be done by Comcast support remotely or do I have to default the modem?

Thank you

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2 ACCEPTED SOLUTIONS

Accepted Solutions
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Community Manager
Community Manager

Re: Reset Gateway password

Hi FDM.  Comcast Technicians cal always access the gateways remotely for configuration changes.    As your gateway currently has a static assignment with LAN DHCP disabled (<pusdeo  bridge), restoring the gateway to the factory default settings will remove the IP routing configurations, 1 to 1 NAT configurations  as well as any customer firewall settings. 

The gateway username/password has been set to the defaults. <cusadmin/highspeed>. 

 

Thank You

View solution in original post

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Community Manager
Community Manager

Re: Reset Gateway password

Hello buckyspizza,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

View solution in original post

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4 REPLIES 4
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Community Manager
Community Manager

Re: Reset Gateway password

Hi FDM.  Comcast Technicians cal always access the gateways remotely for configuration changes.    As your gateway currently has a static assignment with LAN DHCP disabled (<pusdeo  bridge), restoring the gateway to the factory default settings will remove the IP routing configurations, 1 to 1 NAT configurations  as well as any customer firewall settings. 

The gateway username/password has been set to the defaults. <cusadmin/highspeed>. 

 

Thank You

View solution in original post

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New Member

Re: Reset Gateway password

Thank you.

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New Member

Re: Reset Gateway password

Could you please reset gateway password to factory thank you.

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Highlighted
Community Manager
Community Manager

Re: Reset Gateway password

Hello buckyspizza,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

View solution in original post

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