Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
naturaldistrict
Visitor

Request my Netgear CG3000DCR Set to "True Bridge Mode"

Each Comcast Support person I speak to tells me a different story when I request to have my modem placed into "True Bridge Mode". Seems like I will never get this done. Can someone from Comcast Support assist and also educate your staff on how to handle these request to avoid countless of frustrated paying customers???

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3 REPLIES 3
Community Manager
Community Manager

Re: Request my Netgear CG3000DCR Set to "True Bridge Mode"

HI naturaldistrict.  Currently the device associated with this account is set to <true bridge mods>.  If you have an additional device please send me a private message with the account and the RF or WAN MAC address and I will check the device.

 

Thank You

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naturaldistrict
Visitor

Worst customer service - Is a Boycott the answer????

Why is customer service so terribe at Comcast for Business and Residential, not to mention some customer service representatives are argumentative and seem to have attitudes. They should not be in customer service. Not sure why we as customer do not begin a boycott of their services, guess the the perceived dependence is there. I have been on the phone for hours attempting to get my Business modem into Bridge Mode so I could manage routing myself, seems like this is impossible!!!! This is just wasted hours and frustration.

naturaldistrict
Visitor

Re: Bridge mode

How do I get this done to my Modem, Bridge Mode, Dumb Modem? I wasted many hours atton the phone with Comcast Support to no avail. Customer service reps are down right rude and each one tells you something different.

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