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Request for Evaluation of Netgear AC1900 (C7000) Gateway to be approved for use for internet

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uss_reliant
Visitor

Request for Evaluation of Netgear AC1900 (C7000) Gateway to be approved for use for internet

Hello

 

I suppose this is a longshot, but I had a Netgear AC1900 gateway that I picked up early last year when I was on the residential services - however due to my working from home and extremely high traffic - I needed to convert my account to a business account...

 

So prior to - I was running this modem/router combo for some time on the highest tier of the residential business side and it performed extremely well - much better IMO than what was supplied to us.

 

Now I am having to replace 'defective' equipment 2 months into this service due to some WiFi defect -- which I am not angry, but I never been a fan of Moto nor Arris chipsets that is primarly pushed on at least the residential side...

 

When I had my installation performed, I checked into bringing my gateway into the fold and was told it wasn't supported

 

Of course looking at https://business.comcast.com/help-and-support/internet/comcast-business-cable-modem-device-compatibi...

 

The AC1900 isn't there...however, the SAME modem chipset is supported (the CM700)...they are the same device actually, just the AC1900 (C7000) has the built in router gateway...

 

I suppose this is much more directed towards Comcast directly and not the community - but trying to get on the phone to make such a request felt like it was self-defeating because you get lost in the phone trees...

 

But expanding the supported hardware would be amazing IMO

Accepted Solution

Re: Request for Evaluation of Netgear AC1900 (C7000) Gateway to be approved for use for internet

JohnnyMac52, thanks for taking the time out of your schedule to inquire about your modem compatibility. At this time, the only Netgear supported modem is from the CM# series. You can check out the full compatible list here: https://business.comcast.com/help-and-support/internet/comcast-business-cable-modem-device-compatibility/

 

 

We are unable to properly add and provision modems missing on this list. 

 

Ken

 

View solution in context
Official Employee

Re: Request for Evaluation of Netgear AC1900 (C7000) Gateway to be approved for use for internet

Hi uss_reliant and welcome to the business forums. 

 

I can definitely look into your gateway for you and see if we can get this added. Please private message me your full name, the name of your business, the full service address and the phone number associated with your business account.

uss_reliant
Visitor

Re: Request for Evaluation of Netgear AC1900 (C7000) Gateway to be approved for use for internet

Thanks - just PMed you
JohnnyMac52
New Member

Re: Request for Evaluation of Netgear AC1900 (C7000) Gateway to be approved for use for internet

I have the same question. I have the Netgear AC1900/C7000 wifi modem router, anyone tell me if that will work properly with my new Comcast Business internet plan? Any gotchas or limitations or speed degradation from it?

 

For the life of me I don't understand why on the official CB list of compatible devices, there is not one single combo wifi moderm router; they're all just cable modems.

Official Employee

Re: Request for Evaluation of Netgear AC1900 (C7000) Gateway to be approved for use for internet

JohnnyMac52, thanks for taking the time out of your schedule to inquire about your modem compatibility. At this time, the only Netgear supported modem is from the CM# series. You can check out the full compatible list here: https://business.comcast.com/help-and-support/internet/comcast-business-cable-modem-device-compatibi...

 

 

We are unable to properly add and provision modems missing on this list. 

 

Ken