What's the process for requesting a replacement device? We've had intermittet connectivity issues for a while now but more recently our device has started rebooting itself every few hours. Naturally that's not great for everyone in the office trying to get work done.
If you want to replace it, you'll need to call in & request a different gateway. At the moment, the other options are the Cisco DPC3939B and DPC3941B. Be aware that there will likely be a $99 for them to come out and swap the gateway.
Before you do that, could you post a screenshot of the signal levels from the modem at http://10.1.10.1 ? They could be bad enough to cause the modem to reboot, and in that case, you should not be charged for the tech visit. (since bad signals are a problem on Comcast's end)
Alright thanks for the correction Rich. Though I believe that, if a technician finds a fault with the customer's gateway, then there should be no charge?
That is correct train_wreck. If any Comcast business customer requires a trouble call for any coax cable wiring or or Comcast gateway (CG) defect then there is no charge to get this resolved. However, if a customer wants an upgrade to tiier Netgear or SMCD3G CG to possess the private and public wifi there is a one time $69.95 installation charge.