Remove device in Manage Devices

[ewatts76]

I am trying to remove an old computer from my managed devices list. Every time I login to the modem, go to the page and click the X by the name, I get this error:

{"error":"warn","message":"401 Unauthorized!","data":""}

Can you please help? This is really annoying!

This is in the list where I have only allowed devices to access the internet. 

I have already unplugged the modem for 10 seconds, cleared cookies and cache, and tried after that. Need help. 

[ewatts76]

Called support on the phone and got this escalated to tier 2 for help. 

[CCMichael · Accepted solution]

Hello ewatts76 and welcome to forums,

Was your device management issue resolved by Tier II yet. If not I can look into the issue for you. Please message me back with more details.

Thank You

[ewatts76]

They finally came to the conclusion it is the hardware firmware issue. They said a new firmware will be coming soon.

I found another way around it. Since no one has access to the modem or switch for a hard wire, so I just put the blocking list into the WiFi settings. 

[CCMichael]

Thank you for the update.

If you do require any future assistance please feel free to message for help.