Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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Remove device in Manage Devices

I am trying to remove an old computer from my managed devices list. Every time I login to the modem, go to the page and click the X by the name, I get this error:

 

{"error":"warn","message":"401 Unauthorized!","data":""}

 

Can you please help? This is really annoying!

 

This is in the list where I have only allowed devices to access the internet. 

 

I have already unplugged the modem for 10 seconds, cleared cookies and cache, and tried after that. Need help. 

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Re: Remove device in Manage Devices

Hello ewatts76 and welcome to forums,

 

Was your device management issue resolved by Tier II yet. If not I can look into the issue for you. Please message me back with more details.

 

Thank You

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4 REPLIES 4
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Re: Remove device in Manage Devices

Called support on the phone and got this escalated to tier 2 for help. 

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Re: Remove device in Manage Devices

Hello ewatts76 and welcome to forums,

 

Was your device management issue resolved by Tier II yet. If not I can look into the issue for you. Please message me back with more details.

 

Thank You

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Re: Remove device in Manage Devices

They finally came to the conclusion it is the hardware firmware issue. They said a new firmware will be coming soon.

I found another way around it. Since no one has access to the modem or switch for a hard wire, so I just put the blocking list into the WiFi settings. 

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Re: Remove device in Manage Devices

Thank you for the update.

 

If you do require any future assistance please feel free to message for help. 

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