Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

Random delivery?

I got an email late last night which stated "Your order is on the way!" It provided a (linked) tracking number, but instead of clicking it, I typed the number manulally into the UPS website. It does indeed pull up tracking information for a package coming to my city.

 

But I never "ordered" anything. I am not expecting anything to arrive. And I can not seem to find any sort of purchase history on the website indicating an order was placed.

 

Is this just a new, upgraded modem/router that they are sending to me free of charge? Or do I need to be worried that someone has logged in to my account and ordered something that I may have to pay extra for, on my next bill??

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Official Employee

Re: Random delivery?

 

Hi Calura and welcome to the business forums.

 

I can definitely review this order on your account. Please private message me your full name, the name of your business, the full service address and the phone number associated with your account.

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