Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

Purchased own modem

I only have business class internet and purchased my own modem in accordance to http://mydeviceinfo.comcast.net/ .  I purchased the Cisco DPC3008  The lady told me that she couldn't hook it up as they only allow customers to purchase Motorola's.  That Comcast page has several different models listed for the package I have.  

 

I brought that up to her, and she said maybe the page had not been updated.  (I highly doubt that, as the page is dynamic and was last updated a month ago).  

 

What do I need to do to activate my own equipment and get rid of this rental charge?

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Community Manager
Community Manager

Re: Purchased own modem

Hi avenuein832.  Please send me a private message with the business account number, the mac address and the serial number of the device.

 

Thank You

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Community Manager
Community Manager

Re: Purchased own modem

Hi avenuein832.  Please send me a private message with the business account number, the mac address and the serial number of the device.

 

Thank You

View solution in original post

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