Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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Member

Public WiFi will not turn off

I am seeing two different Wifi signals coming from my modem. One is named XFINITY and the other is xfinitywifi. Can you please turn them off?

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3 REPLIES 3
Official Employee

Re: Public WiFi will not turn off

Hi ewatts! The xfinitywifi network is usually the publicly accessible one and you can manage the networks from the online portal: https://business.comcast.com/help-and-support/internet/setup-manage-comcast-wifi-business-wireless-g... . If you've already been in the portal and had any issues, please send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. 

Community Manager
Community Manager

Re: Public WiFi will not turn off

Hello, I hope your day is going well. I just wanted to send you a quick message because I noticed we never replied to this message.  How is your equipment working? 

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Member

Re: Public WiFi will not turn off

It took a few different contacts via private messages, but it was finally disabled. Thanks for following up.

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