Port Forwarding for Port 9600 DVR does not work

[prowess]

Hello,

Comcast technician replaced SMS modem with new Netgear modem and now I'm not able to port forward the DVR so I can remotely view the survillance.

I need help please.

Thank You

[Comcast_John]

HI prowess.  Our Support Center reports issue resolved as of 11/16, with port forwarding enabled on ports 19600 thru 19603.  Please let us know this issues was not resolved.

Thank You

[prowess]

Hello John,

Thank you very much for your reply.  I have tried the port forwaring from 19600-19603 and it still does not work with Netgear modem.  One of your on-site technician came and swap with SMC modem and all the port forwarding is working as I wanted.  It seems like there is port forwarding issue with Netgear modem.

Thank You