Equipment (Modems,Gateways)
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prowess
New Member

Port Forwarding for Port 9600 DVR does not work

Hello,

 

Comcast technician replaced SMS modem with new Netgear modem and now I'm not able to port forward the DVR so I can remotely view the survillance.

 

I need help please.

 

Thank You

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2 REPLIES 2
Community Manager
Community Manager

Re: Port Forwarding for Port 9600 DVR does not work

HI prowess.  Our Support Center reports issue resolved as of 11/16, with port forwarding enabled on ports 19600 thru 19603.  Please let us know this issues was not resolved.

 

Thank You

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prowess
New Member

Re: Port Forwarding for Port 9600 DVR does not work

Hello John,

 

Thank you very much for your reply.  I have tried the port forwaring from 19600-19603 and it still does not work with Netgear modem.  One of your on-site technician came and swap with SMC modem and all the port forwarding is working as I wanted.  It seems like there is port forwarding issue with Netgear modem.

 

Thank You

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