Hi Philbricks and welcome to the support forums.
I can certainly assist with your gateway. Please private message me your account number and the name of your business.
Hi EnergySoft and welcome to the business forums.
I can help with your admin credentials. You are able to factory reset the gateway. This will reset any changes made to the interface. If you would like to avoid losing your current settings, please private message me your first and last, the name of your business, the full address of your business location and the phone number associated with your business account.