Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Visitor

Please advise how to reset the cusadmin password

Obviously a familiar theme, but someone elected to change the default password and not document or share with anyone.  How may I go about resetting it?

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Official Employee

Re: Please advise how to reset the cusadmin password

Oh no! I can take a look and see if we can get it reset for you or open a ticket to have it taken care of. You can also do a factory reset although just know that that would set everything back to the factory defaults. If you want us to work on things here, please click on my handle (Comcast_[Gina]) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, so we can authenticate the account and help 🙂 

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