Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Password Reset on Gateway

Hello Comcast Team,

 

Can you please reset the password on the comcast gateway currently on my account?  It seems the password has changed.

 

Thank you,

~Matt

6 REPLIES 6
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Community Manager
Community Manager

Re: Password Reset on Gateway

Hello Matt,

 

Welcome to the forum.

Certainly we can assist with this request.

Can you please send me the following information via private message?

 

1. Your Full Name

2. Your Account Number

3. RF MAC address of the modem.

 

 

Thank you

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Community Manager
Community Manager

Re: Password Reset on Gateway

Matt,

 

I've received your message and reset the password as requested.

Please try to sign in again.

 

 

Thank you

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Visitor

Re: Password Reset on Gateway

I'm still not able to log in can you private message me the logo ?
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Visitor

Re: Password Reset on Gateway

Login
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Visitor

Re: Password Reset on Gateway

I am using cusadmin / highspeed as the combination to no avail.

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Respected Member

Re: Password Reset on Gateway

Hello mdcoats, I'm sorry to hear that it is still giving you issues. I just reset your password again and send you a private message with the credentials. Thank you
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