Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Occasional Visitor

Parental Controls sorely needed

I recently had to switch to Comcast Business for my home office due to the pandemic. I would like to see Parental Controls on the Comcast Business service like those on the xFi residential service. Currently, when I log into my router's gateway, it allows me to set allowed/blocked times (for example, from 12am-5am my Roku device cannot access the internet), but it does not allow me to manage screentime (for example, limit use of certain devices, websites, or services to no more than 1hour/day). Is there a solution that works with Comcast Business that you recommend? Or is there an update coming to the Comcast business router gateway to be able to set this up? I saw the Circle Home Plus device but that costs $250 for a subscription to allow it to do the things my router should be able to do on its own! Please and thank you!!

0 Kudos
Reply
3 REPLIES 3
Occasional Visitor

Re: Parental Controls sorely needed

Follow up question: is there a different WiFi router I could purchase that would work with my Comcast Business Internet that WOULD allow parental controls? How would I do this? Would I need to buy both a cable modem and WiFi router? I see on the Comcast Business website you cannot use a dual-function modem/wifi router?? I would love to send this question directly to Comcast support but there does not appear to be a support email address. Frustrating.  Thanks in advance.

0 Kudos
Reply
Official Employee

Re: Parental Controls sorely needed

Thanks for taking the time to reach out to us through our business forums. Since you have business services there are some options available but they are going to be different than our residential services as they are geared specifically for business. The service that would allow you the most control over devices and bandwidth would be our Connection Pro services. You can find more information on this service through this link https://comca.st/3q5uu4P. If you have any further questions or concerns I would love to assist you further please reach out through private message, with your first and last name, business service address and account number or phone number. 

0 Kudos
Reply
Occasional Visitor

Re: Parental Controls sorely needed

This is not available in Florida.
What other option is there? Can I get a different modem and router that will work with Comcast Business? Will an Orbi router work? Or Circle Home?
0 Kudos
Reply