Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Only one network option -can't choose 2.5ghz or 5ghz

In My Business Wi-Fi it shows both 2.5 ghz and 5 ghz. However, I am not given an option to choose either 2.5 ghz or 5 ghz when attempting to connect a device. It just shows one network available.

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Official Employee

Re: Only one network option -can't choose 2.5ghz or 5ghz

Oh no, okay let's take a closer look into this for you so we can make sure that we reach a resolution. Can you please send us a private message with your name, the phone or account number, and the full address to the account? 

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3 REPLIES 3
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Official Employee

Re: Only one network option -can't choose 2.5ghz or 5ghz

Good morning, thank you so much for taking the time to reach out to the Digital Care team here through the forums. I am so sorry to see that you are having issues with choosing either the 2.5 or 5.0 network, as we do understand they both are important to run your business. Just to make sure, are you having this issue with all of your devices or the only one device not showing both options? 

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Visitor

Re: Only one network option -can't choose 2.5ghz or 5ghz

It is not giving the option on any devices - iphone, tablet, etc.

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Official Employee

Re: Only one network option -can't choose 2.5ghz or 5ghz

Oh no, okay let's take a closer look into this for you so we can make sure that we reach a resolution. Can you please send us a private message with your name, the phone or account number, and the full address to the account? 

View solution in original post

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