Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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New Member

Network Gateway

My Comcast network gateway is Netgear CG3000DCR, which is without wifi.

It seems as a Comcast business customer, I should get a gateway with wifi. Is that correct?

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Trusted Forum Contributor

Re: Network Gateway

No, the Netgear CG3000DCR is just a plain wired gateway. If you need wireless, and don't want to deal with adding your own WiFi router, call 1-800-391-3000, select technical support, and ask to be swapped to a Cisco DPC3939B; that model contains 2.4GHZ and 5GHz 802.11n capabilities. Be aware that this requires a technician visit to replace, and MIGHT carry a $99 installation charge (although I have had luck getting that charge waived. YMMV)

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Re: Network Gateway

It's weird. On the plan pricing page, it says all plans include wifi.

http://business.comcast.com/internet/business-internet/plans-pricing

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Re: Network Gateway

That's technically true, if you are renting a Cisco DPC3939B gateway.

 

I agree, it is not clearly explained on that page, and even if it were, you would still have to know in advance to ask the install technician during installation for a WiFi-enabled gateway. You are not the first person I have heard of who has had this particular situation happen.

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