Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

Need to reset the cusadmin password.

Yep, I did a dumb thing and reset the password when my service was first hooked up and I didn't write it down.  Now that I'm working from home, the work VPN reserves part of the addresses I was using internally which is causing all sorts of chaos.

 

I tried pushing the pinhole for ~5 seconds, though the pinhole was on the *front*, not the back.  I have a rented comcast modem, the apparent model on the bottom is "CBR-T".

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Official Employee

Re: Need to reset the cusadmin password.

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am sorry to see that you are having issues with resetting the cusadmin password, I know how frustrating this can be. Do not worry, you have reached the right team to help get this taken care of for you! Can you please send us a private message with your name, the full address, and phone/account number? 

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New Member

Re: Need to reset the cusadmin password.

Done!

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