Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.

Need to reset modem Password & Issue with local access

Having two issues. First I need to reset my modem password for cusadmin.  It was changed and do not know it.


Second, since this modem was installed, I cannot access my web servers without having to force a ping on the server from the computer or connect outside of my current network.  


Thank you in advance.

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Official Employee

Re: Need to reset modem Password & Issue with local access

I'm so sorry you're having issues with your internet service. I know having a  internet service is a vital part of running your business and I definitely want to make sure we get you up and running as soon as possible. You've reached the right place, and my goal is to change your experience. Can you please send me  the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code? –Rob K. 

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