Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Rock
Visitor

Need to powercycle modem frequently

We have a very old modem/router that we have to power cycle frequently to access certain websites or to handle DHCP correctly.  For example, we can't access google.com but after I reset the modem now we can access the site. Or sometimes people connect to our network and can only access the LAN, not the internet. After a modem powercycle they can access the internet. 

 

Thanks.

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3 REPLIES 3
Official Employee

Re: Need to powercycle modem frequently

Hi Rock and welcome to the forums! If that modem needs to be reset that frequently and since you also mentioned that it's an older one, maybe it's time to replace it. What model is it? 

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Rock
Visitor

Re: Need to powercycle modem frequently

It's a SMC8014. 

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Official Employee

Re: Need to powercycle modem frequently

Yea, that's definitely one of our older models. Please, click on my name to visit my profile and click "Send this user a private message" on the right side there. We'll need to get someone out there to update your modem. I look forward to hearing from you soon!

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