Equipment (Modems,Gateways)
Back to Top

Need my Modem in True Bridge Mode

SOLVED
Highlighted
abc--cast
Visitor

Need my Modem in True Bridge Mode

Can anyone please put my modem in 'True bridge mode?'

 

I have called Comcast SEVEN times so far and still no luck. I'm hoping this channel will be easier, quicker, and less frustrating. I'd like my comcast modem in 'True Bridge Mode' not just pass through mode. 

 

I have a dynamic IP address. Like other people here, Comcast customer support said TBM wasn't possible without a static IP. Several tech support people (incl Tier 2) tried to enable TBM but the CG was never reconfigured or rebooted. It still vends a 10/8 address to my network. I tried power cyclying the CG manually and the configuration remainded the same with the TBM not enabled. 

 

Comcast_John, maybe you can help? 

Accepted Solution

Re: Need my Modem in True Bridge Mode

abc--cast,

 

Thank you for the information.

IP-Gateway has been set to bridge as requested.

Please note to powercycle your network device to receive the dynamic IP address.

 

Thank you for your patience.

View solution in context
Tags (1)
Community Manager
Community Manager

Re: Need my Modem in True Bridge Mode

Hello abc--cast,

 

Welcome to the forum.

Please send me the following information via private message for assistance.

1. Your Full Name
2. Your Account Number
3. RF MAC address from the IP-Gateway

4. Confirmation that you do not currently have a Static IP range nor considering to get one in near future.

Thank you

Community Manager
Community Manager

Re: Need my Modem in True Bridge Mode

abc--cast,

 

Thank you for the information.

IP-Gateway has been set to bridge as requested.

Please note to powercycle your network device to receive the dynamic IP address.

 

Thank you for your patience.

abc--cast
Visitor

Re: Need my Modem in True Bridge Mode

Thank you Comcast_Jon for your assistance! This was a far better experience than calling in. I appreciate your help on this matter. 

Community Manager
Community Manager

Re: Need my Modem in True Bridge Mode

Glad to be of assist abc--cast!