Equipment (Modems,Gateways)
bjorn
New Member

Need help provisioning SB6141 Modem!

I bought the SB6141 after seeing it on the approved list of modems, but once I called custmer service they said it's not supported in Business class. 

 

I've poked around a little and have read numerous stories of people facing a similar issue, but as the story goes -- with the "right" help it can get done.

 

Comcast_Jon, looks like you solve lots of peoples problems, is there hope for me?

 

thanks,

Bjorn

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2 REPLIES 2
Community Manager
Community Manager

Re: Need help provisioning SB6141 Modem!

Hello bjorn,

 

Welcome to the forum.

Unfortunately SB6141 only supported by residential services only.

At this time approved models for Business Class Services are: SB6120 and SB6121

 

This link shows the current list.

* Please select the Business Speed Tiers list when checking.

 

Thank You

 

 

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bjorn
New Member

Re: Need help provisioning SB6141 Modem!

Hi Jon,

 

Not what I was hoping to hear... but thanks for responding

 

I'll chase down an SB6121 then, can you provision when I get it or should I call customer service?

 

Regards,

Bjorn

 

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