Hello, I'm getting errors from some devices on my network about having a double NAT detected. I believe the solution is to turn my Comcast CG3000DHR into true bridge mode. I have an Orbi wifi+router between the gateway and my home network so I don't need any of the routing features of the gateway. A simple modem is really all I need and is what I have had in the past and worked great. I'll be happy to provide all the IDs etc. that you need, thanks.
Thanks so much for taking the time to reach out to us regarding your double Nat issue. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I know how frustrating any connection issues can be, I have truly been there before myself and it can truly impact the work that you need to get done. I'd love to assist and adjust the modem settings as well. Can you please reach out through private message with your first and last name, business service address and account number or phone number?
Hi Michelle, just left a message for Jason who called. The device that was having issues is now magically working fine so I think it's best to not make any changes. Everything looks good now. So go ahead and cancel this, I think we are done, no action needed
Perfect! Thanks for the update and for all your patience. I am glad the issue is resolved, and I have canceled this pending request. Have a great night.