Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Need Modem in Bridge Mode

We have called tech support multiple times and requested the modem be placed in bridge mode and they will not help us. Can someone please help us get this done? We have a Cisco 881 behind it and we need it to pull the public IP address so we can manage it remotely in case the VPN goes down. It is DHCP account but our router is set to DHCP so it should work fine. We have not had issues in the past to get this done. Thanks

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Community Manager
Community Manager

Re: Need Modem in Bridge Mode

Hi sfcnoc.  The Netgear gateway associated with your account is currently in <true bridge mode> configuration.  

 

Thank You

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Re: Need Modem in Bridge Mode

We do not have a static IP address on our Netgear CG3000DCR modem.

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Community Manager
Community Manager

Re: Need Modem in Bridge Mode

Hi sfcnoc.  The Netgear gateway associated with your account is currently in <true bridge mode> configuration.  

 

Thank You

View solution in original post

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Re: Need Modem in Bridge Mode

Thanks for your help!  We are pulling a public Ip on our router.

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