Need Help Resetting Gateway

[RockwoodPrep]

Hello Comcast Community,

I need help resetting the password for my gateway.  I know I can reset everything to factory settings, but I do not want to change any of the setting set up by my predecessor, who changed the login password.  Can someone help me out remotely?

Thanks,

Jeremiah

IT Consultant

Rockwood Preparatory Academy

[Comcast_Phil]

Hi Jeremiah and welcome to the business forums. 

I'll be glad to help with your gateway. Please private message me your full name, the full address and the phone number associated with your account.