After a frustrating call to try to provision a Motorola SB6141, I asked why it couldn't be used. I'm looking for a technical explanation, not just "It's not supported." If there's a valid technical explanation, please expand upon it here.
The 6141 has been out for quite a while, so I find it hard to believe that the correct boot file couldn't be written by now.
Also, I know it bonds on 8 channels, I'm not looking for the specs of the modem.
Thanks for what I'm hoping is an answer to what I'm actually asking.
Welcome Scott. At this time the Motorola SB6141 is not an approved device for Business Customer's. Here is the Link to all approved devices for Comcast Business Speed Tiers.
|1||Motorola||SB6120-Retail||Motorola SURFboard SB6120 Retail Cable Modem||✔||✔|
|2||Motorola||SB6121-Retail||Motorola SURFboard SB6121 DOCSIS 3.0 Retail Cable Mode...||✔||✔|
|3||Netgear||CG3000DCR||Netgear CG3000DCR DOCSIS 3.0 Commercial Cable Modem an...||✔|
|4||SMCNetworks||SMCD3G-CCR||SMC DOCSIS 3.0 Cable Modem and Router SMCD3G-CCR||✔|
Thanks for not reading my message or responding to the question I asked. I know what I was told on the phone and also the box for the 6141 has a list of ISPs. It clearly says Comcast and Xfinity on the box.
What I'm asking is why isn't this modem, which is the newer version of the 6121 not supported when it has been out for nearly 2 years?
I hope someone will ACTUALLY answer this question.
Welcome boamike. While the SB6141 is approved as a customer owned/provided device for residential customer use, is not yet approved for Business customer use. As your device has been provisioned with a Business Services bootfile, this is outside of the accepted practices as Comcast has only approved the SB6141 for residential services.
This is so stupid that Comcast cannot figure this out. It's bad enough we're being robbed $15/mo for a static IP which they had to change 1 line in a config file somewhere once to activate, and then add insult to injury by continually jacking up the equpiment fees for no reason (funny, my equipment didn't give its self a hardware upgrade..)