Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Motorola M8600 Comcast Business 150Mbps/20Mbps service showing significant bufferbloat (Grade F)

Just activated the motorola mb8600 model with Comcast Business and is showing Grade F for bufferbloat. I connected a Ubiquiti Alien router and measured with a wired connection and get a grade F for bufferbloat. My video sessions have been very pixalated as well as lossy. I don't see any menu to check this on the model. How can I fix this bufferbloat happening somewhere?

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Official Employee

Re: Motorola M8600 Comcast Business 150Mbps/20Mbps service showing significant bufferbloat (Grade F)

Hello, how are you? I hope overall your day has been a good one! I am sorry to hear about the connection trouble. I will do all I can to identify the issue and help. Are you getting this same result when bypassing the router as well? 

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Visitor

Re: Motorola M8600 Comcast Business 150Mbps/20Mbps service showing significant bufferbloat (Grade F)

Yes. I tried connecting my computer directly to the model and I see the same result. 

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Official Employee

Re: Motorola M8600 Comcast Business 150Mbps/20Mbps service showing significant bufferbloat (Grade F)

Oh no, I am so sorry to see that you are having issues with your service as this is not what we strive for and I do understand that having reliable internet is important for your business. Do not worry, you have reached the right team to help make sure we get this taken care of. Can you please send us a private message with your name, the full address, and the phone or account number? 

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