Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Modem restarts too frequently(2+ times a day)

Hi,

 

I've noticed that my modem(DPC3939B) restart on a average 2 times a day bringing my internet service down for 5+ minutes each time. I really don't think this is normal at all, but wanted a second opinion.

Thanks.

 

Regards,

Pedro

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Trusted Forum Contributor

Re: Modem restarts too frequently(2+ times a day)

Hello Pedro and welcome,

 

 

Although your up and down SNR and power levels look fine, I would contact 800391300 and use technical option, inform the technical agent that your modem is intermittently rebooting and you believe there might be a power leve signaling fluctation that you need a technician to come to your business and test your 30 day signaling interconnectivity.

 

Hope this helps you out.

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Trusted Forum Contributor

Re: Modem restarts too frequently(2+ times a day)

Can you browse to http://10.1.10.1, login with username=cusadmin password=highspeed , and post a screenshot of the signal levels upstream and downstream?

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Re: Modem restarts too frequently(2+ times a day)

Thanks for the reply.

Here it's.Screen Shot 2015-01-01 at 21.07.15.png

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Trusted Forum Contributor

Re: Modem restarts too frequently(2+ times a day)

Hello Pedro and welcome,

 

 

Although your up and down SNR and power levels look fine, I would contact 800391300 and use technical option, inform the technical agent that your modem is intermittently rebooting and you believe there might be a power leve signaling fluctation that you need a technician to come to your business and test your 30 day signaling interconnectivity.

 

Hope this helps you out.

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Re: Modem restarts too frequently(2+ times a day)

Thanks for the suggestion i'll do that that.

 

Regards,

Pedro

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