Equipment (Modems,Gateways)
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Modem not working?

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HannahB
New Member

Modem not working?

I've tried to reset it, reboot it, disconnect/reconnect all the cables, and am not getting any connectivity. Please advise.

Community Manager
Community Manager

Re: Modem not working?

Welcome HannahB.  We can assist in this issue.  Currently we show the SMC on line with one device connected.   Are you adding a 2nd gateway to your service or additional routers to the SMC? Let us know

 

Thank You

HannahB
New Member

Re: Modem not working?

I connected with the customer support line--they're sending a tech out since it was showing as offline on their end as well.

 

Thanks!

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