Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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Internet down since Friday night, when can I expect a call?

My gateway was provisioned for static IP on Friday night. Apparently the change didn't work so the rep opened a ticket with "advanced repair". The change also took down my internet.

 

To date I have not heard from anyone to fix the problem that Comcast caused. Calling customer service is useless, all they can tell me is it will be taken care of ASAP.

 

I don't care what my SLA is, if Comcast caused the issue it should have been fixed immediately. Instead my business has been without internet since Friday night.

 

I want to know when I will at least hear from someone regarding this ticket and when the mistake will be fixed.

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Official Employee

Re: Internet down since Friday night, when can I expect a call?

Thanks so much for taking the time to reach out to us regarding your loss of internet connection. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. Wow a whole weekend without internet I cannot even imagine the impact to your business. I would love to get to the bottom of the connection issues. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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