Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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IPv4, no internet

IPv4 still does not work on any devices after multilple conversations with tech support. I can force it to work temporarily by manually setting the IPv4 IP address to 192.168.1.5, gateway to 192.168.1.1, allowing it to connect, and then change the settings back to Auto configure. That will give me around 10 minutes of connectivity.

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Official Employee

Re: IPv4, no internet

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that we have not yet reached a resolution with your IPv4 concerns. I know how frustrating this is for you and you have reached the right team to help get this taken care of. Can you please send us a private message with your name, the full address, and phone/account number? 

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New Member

Re: IPv4, no internet

PM sent

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