Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

How to activate a new modem on existing service (replacing existing modem)

I have an old modem that I would like to replace for Comcast business internet service. I already have the new modem. As far as registering/activating the new modem with Comcast business, can I do this process online, or must I call Comcast business? Thank you!

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Official Employee

Re: How to activate a new modem on existing service (replacing existing modem)

Thanks so much for taking the time to reach out to us through our business forums. The best way to activate a business modem on the account is to reach out to one of our expert specialists. You can do that by calling through 1-800-391-3000 or you can reach out through private message with your first and last name, full service address and account number or phone number and I would love to assist you from here. 

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