Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
New Member

How to activate a new modem on existing service (replacing existing modem)

I have an old modem that I would like to replace for Comcast business internet service. I already have the new modem. As far as registering/activating the new modem with Comcast business, can I do this process online, or must I call Comcast business? Thank you!

0 Kudos
Reply
7 REPLIES 7
Highlighted
Official Employee

Re: How to activate a new modem on existing service (replacing existing modem)

Thanks so much for taking the time to reach out to us through our business forums. The best way to activate a business modem on the account is to reach out to one of our expert specialists. You can do that by calling through 1-800-391-3000 or you can reach out through private message with your first and last name, full service address and account number or phone number and I would love to assist you from here. 

0 Kudos
Reply
Highlighted
New Member

Re: How to activate a new modem on existing service (replacing existing modem)

Macchione Landscaping  (Mary Jo)

708 Gull Wing Place

Galloway NJ  08205

Account #8499-05-021-0423923

 

I have a new modem that  need to activate.  Model 3V.  This is for my company business line and internet.

0 Kudos
Reply
Highlighted
Official Employee

Re: How to activate a new modem on existing service (replacing existing modem)

Good morning, thank you so much for providing that information and we are sorry for the delayed response. You have reached the right team to help with getting your modem on the account. Can you please confirm the phone number to the account?  

0 Kudos
Reply
Highlighted
New Member

Re: How to activate a new modem on existing service (replacing existing modem)

609-652-8080

0 Kudos
Reply
Highlighted
Official Employee

Re: How to activate a new modem on existing service (replacing existing modem)

Awesome, thank you so much for that information! We do see that you have been with us since 2018 and we are so lucky to have you! I do see that you are renting a modem from us, were you wanting to also remove the modem that you are renting from us? 

0 Kudos
Reply
Highlighted
New Member

Re: How to activate a new modem on existing service (replacing existing modem)

I returned it on July 2 and received a new one and that is the one that I am trying to activate.  In the meantime I have had no business phone for a few days now

0 Kudos
Reply
Highlighted
Official Employee

Re: How to activate a new modem on existing service (replacing existing modem)

Hi, Mary Jo! Thank you so much for your time and patience. I am sorry to learn that you have had not business voice service for a few days. You have reached the perfect place for help with the modem activation and voice service concerns. We definitely understand how important it is to have your services working correctly for your business. Let’s get that fixed. To get started, would you mind deleting your public post with your name, address, phone number, and account number and sending it as a private message by clicking on my handle (Comcast_Gabe) for security purposes?  

0 Kudos
Reply