Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Got true bridge mode successfully turned on, other rep failed to turn off, now we have no Internet

The CSR that said he turned it off, had to ask for help. It is still on as you can't log into the modem even plugged into it directly. Now we have lost internet connectivity and business including phones are down. Need someone to turn it off that knows how to do it.

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Official Employee

Re: Got true bridge mode successfully turned on, other rep failed to turn off, now we have no Int...

 

Hi mconfoy and welcome to the business forums.

 

It is regretful to hear about your experience. I can definitely help with the configuration of your gateway. Please private message me your full name, the name of the business, the full service address and the phone number associated with your account.

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