Equipment (Modems,Gateways)
rustyshakelford
New Member

Getting a new dynamic ip address

I have the smc gateway, and need a new ip address to resolve a routing issue. I understand that the usual mac address method does not work with these, so how can I get a new IP address?

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Community Manager
Community Manager

Re: Getting a new dynamic ip address

Welcome Rustyshakelford.   We can work with you to resolve any routing issues on the Comcast network.   Dynamic IP's are issued to unique RF mac_addresses.  As mac spoofing is not enabled in the SMC gateway, replacing your current SMC gateway is the only method to obtain a different dynamic IP address.  Please let us know how we can further assist with the routing issue.

 

Thank you

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