Equipment (Modems,Gateways)
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New Member

Gateway password reset

The default password on my gateway does not work. Can someone reset it please.

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26 REPLIES 26
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New Member

Re: Gateway password reset

thanks

 

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Community Manager
Community Manager

Re: Gateway password reset

Welcome Maggiesonmeeker. The gateway username/password has been set to the default.

Thank

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New Member

Re: Gateway password reset

Hi,

 

Our gateway modem (SMC Model SMCD3G-CCR) also requires a username and password reset.

 

We appreciate it.

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Community Manager
Community Manager

Re: Gateway password reset

Welcome jdougherty.  The gateway username/password has been set to the defaults.

 

Thank You

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New Member

Re: Gateway password reset

Thanks very much.

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New Member

Re: Gateway password reset

I cannot access my router with the default cusadmin and the default password in the pdf document... can you please reset.

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Community Manager
Community Manager

Re: Gateway password reset

Hi cybersur.  The gateway username/password have been set to the defaults.

 

Thank You

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New Member

Re: Gateway password reset

I need the password reset on my Comcast business Gateway reset.  Can someone please reset it.

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Community Manager
Community Manager

Re: Gateway password reset

Hello winemerchant,

 

The gateway username/password have been set to the defaults.

 

Thank You

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New Member

Re: Gateway password reset

 

 

My gateway modem (SMC Model SMCD3G-CCR) also requires a username and password reset. can i do it locally or does it need to be done from your end? tried pushing reset on back of gateway. thanks for any help

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Community Manager
Community Manager

Re: Gateway password reset

Hello prime729,

 

Welcome to the forum.

IP-Gateway's password has been reset to default.

Please try to sign in again.

 

 

Thank you

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New Member

Re: Gateway password reset

I need my gateway default user/password reset as well. Model SMCD3G-CCR

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Community Manager
Community Manager

Re: Gateway password reset

Welcome rjman.  The gateway username/password has been set to the defaults.

 

Thank You

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New Member

Re: Gateway password reset

Please reset my gatgeway password.

 

thanks

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Respected Member

Re: Gateway password reset

Hello rjman welcome to the forum

 

The gateway username/password has been reset to default.

 

Thank You

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New Member

Re: Gateway password reset

We need our username/password reset as well please

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Community Manager
Community Manager

Re: Gateway password reset

Hello MikeDCOSIT,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

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New Member

Re: Gateway password reset

Did not work.  I will call support.  Thanks!

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New Member

Re: Gateway password reset

Oh wait.  I'm on the wrong modem.  Thanks.

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New Member

Re: Gateway password reset

I have a linked a second account to mine, can you reset the username/password on that one as well?

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Community Manager
Community Manager

Re: Gateway password reset

MikeDCOSIT,

 

Certainly, we can reset the password for you.

Please send me RF MAC address of the IP-Gateway or Account number to your second account via private message.

 

Thank you

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Community Manager
Community Manager

Re: Gateway password reset

MikeDCOSIT,

 

Password has been reset for your second account.

Please try to sign in again.

 

 

Thank you

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Visitor

Re: Gateway password reset

We need our password reset on our Gateway.

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Community Manager
Community Manager

Re: Gateway password reset

Hello ducetaxes,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

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Visitor

Re: Gateway password reset

Thanks for getting back to me Comcast_Jon. I power cycled the gateway and am still unable to log in with the default username/password (cusadmin/highspeed or cusadmin/password). Is there another one that I should be trying?

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Community Manager
Community Manager

Re: Gateway password reset

ducetaxes,

 

Sorry for the late reply to your post.

I recommend connecting directly to the IP-Gateway to check the login of 10.1.10.1 (default)

 

If you still can't log into the device.

Try to do a full factory reset on the IP-Gateway by depressing the reset button behind machine (it is inside a pin size hole)

This will remove any remaining setting on the device and reset the pw to default.*

*Please note if you have network rules setup on the device, do not factory device.

Instead contact our technical support team at 1-800-391-3000 or please repost for assistance.

 

 

Thank you

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