Gateway password reset

[Maggiesonmeeker]

The default password on my gateway does not work. Can someone reset it please.

[Maggiesonmeeker]

thanks

[Comcast_John]

Welcome Maggiesonmeeker. The gateway username/password has been set to the default.

Thank

[jdougherty]

Hi,

Our gateway modem (SMC Model SMCD3G-CCR) also requires a username and password reset.

We appreciate it.

[Comcast_John]

Welcome jdougherty.  The gateway username/password has been set to the defaults.

Thank You

[jdougherty]

Thanks very much.

[cybersur]

I cannot access my router with the default cusadmin and the default password in the pdf document... can you please reset.

[Comcast_John]

Hi cybersur.  The gateway username/password have been set to the defaults.

Thank You

[winemerchant]

I need the password reset on my Comcast business Gateway reset.  Can someone please reset it.

[Comcast_Jon]

Hello winemerchant,

The gateway username/password have been set to the defaults.

Thank You

[prime729]

My gateway modem (SMC Model SMCD3G-CCR) also requires a username and password reset. can i do it locally or does it need to be done from your end? tried pushing reset on back of gateway. thanks for any help

[Comcast_Jon]

Hello prime729,

Welcome to the forum.

IP-Gateway's password has been reset to default.

Please try to sign in again.

Thank you

[rjman]

I need my gateway default user/password reset as well. Model SMCD3G-CCR

[Comcast_John]

Welcome rjman.  The gateway username/password has been set to the defaults.

Thank You

[drd]

Please reset my gatgeway password.

thanks

[Comcast_Jacob]

Hello rjman welcome to the forum

The gateway username/password has been reset to default.

Thank You

[Comcast_Jacob]

Hello rjman welcome to the forum

The gateway username/password has been reset to default.

Thank You

[MikeDCOSIT]

We need our username/password reset as well please

[Comcast_Jon]

Hello MikeDCOSIT,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[MikeDCOSIT]

Did not work.  I will call support.  Thanks!

[MikeDCOSIT]

Oh wait.  I'm on the wrong modem.  Thanks.

[MikeDCOSIT]

I have a linked a second account to mine, can you reset the username/password on that one as well?

[Comcast_Jon]

MikeDCOSIT,

Certainly, we can reset the password for you.

Please send me RF MAC address of the IP-Gateway or Account number to your second account via private message.

Thank you

[Comcast_Jon]

MikeDCOSIT,

Password has been reset for your second account.

Please try to sign in again.

Thank you

[ducetaxes]

We need our password reset on our Gateway.

[Comcast_Jon]

Hello ducetaxes,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[ducetaxes]

Thanks for getting back to me Comcast_Jon. I power cycled the gateway and am still unable to log in with the default username/password (cusadmin/highspeed or cusadmin/password). Is there another one that I should be trying?

[Comcast_Jon]

ducetaxes,

Sorry for the late reply to your post.

I recommend connecting directly to the IP-Gateway to check the login of 10.1.10.1 (default)

If you still can't log into the device.

Try to do a full factory reset on the IP-Gateway by depressing the reset button behind machine (it is inside a pin size hole)

This will remove any remaining setting on the device and reset the pw to default.*

*Please note if you have network rules setup on the device, do not factory device.

Instead contact our technical support team at 1-800-391-3000 or please repost for assistance.

Thank you