The default password on my gateway does not work. Can someone reset it please.
My gateway modem (SMC Model SMCD3G-CCR) also requires a username and password reset. can i do it locally or does it need to be done from your end? tried pushing reset on back of gateway. thanks for any help
Certainly, we can reset the password for you.
Please send me RF MAC address of the IP-Gateway or Account number to your second account via private message.
Thanks for getting back to me Comcast_Jon. I power cycled the gateway and am still unable to log in with the default username/password (cusadmin/highspeed or cusadmin/password). Is there another one that I should be trying?
Sorry for the late reply to your post.
I recommend connecting directly to the IP-Gateway to check the login of 10.1.10.1 (default)
If you still can't log into the device.
Try to do a full factory reset on the IP-Gateway by depressing the reset button behind machine (it is inside a pin size hole)
This will remove any remaining setting on the device and reset the pw to default.*
*Please note if you have network rules setup on the device, do not factory device.
Instead contact our technical support team at 1-800-391-3000 or please repost for assistance.