Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Gateway password reset request

Sorry, have tried every password that I can think of.  Will need to have it set to default.

 

Will provide account info in DM.

 

Thanks!

Brian

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7 REPLIES 7
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Visitor

Re: Gateway password reset request

 
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Official Employee

Re: Gateway password reset request

Thanks so much for taking the time to reach out to us through our business forums. I am so sorry to hear that you are having trouble logging into the Gateway.  I very much appreciate your patience and greatly apologize for the delay in our response. I would love to assist you in getting that password reset to default. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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Official Employee

Re: Gateway password reset request

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I am happy to assist you in resetting that password back to the factory settings. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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Visitor

Re: Gateway password reset request

Sent you a PM

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Official Employee

Re: Gateway password reset request

Thanks so much for taking the time to reach back out. I am not showing that we got your pm. Would you mind replying back to this thread to with the account information please? 

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Visitor

Re: Gateway password reset request

@Comcast_Michelle Tried again to send you a PM as I don't want account info in a public forum.

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Official Employee

Re: Gateway password reset request

We are here for you. If you send a private note, the interaction will only be between you and us. We definitely want to fix this for you.

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