Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

Forgot Password on Admin Tool Login

For some reason, one device cannot login to the router's wifi even though we are entering the same password as every other device.  I am trying to login to my router to see about changing it and then changing the wifi password back, but I cannot even login to the device.  cusadmin and highspeed do not work.  Can anyone help with a password reset?

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Official Employee

Re: Forgot Password on Admin Tool Login

Hi ozdemir and welcome to the forums! I can assist with a password reset; if you click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, I'd be glad to get that taken care of for you. 

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New Member

Re: Forgot Password on Admin Tool Login

We need help with Admin Tool Login reset please.

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Official Employee

Re: Forgot Password on Admin Tool Login

Hey Glenrock! I'd be glad to help get the login reset for you. Please send over a private message with your account information so we can get that taken care of 🙂 

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