Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
fancy
Visitor

Equipment Fee?

Since Comcast allows business customers to use their own modem, do I have to pay this fee anymore if I use my own modemm

Thank you

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4 REPLIES 4
Member

Re: Equipment Fee?

No fee if you use your own modem.

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Official Employee

Re: Equipment Fee?

Hi fancy and welcome to the forums.

  

ewatts76 is right. No equipment fee if you have your own modem. Here's a link to modems we support:

 

https://business.comcast.com/help-and-support/internet/use-your-own-comcast-business-modem-device/

 

Please also keep in mind that statics from Comcast Business would not work without leased equipment. Let me know if you need anything.

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fancy
Visitor

Re: Equipment Fee?

Thank you for reponding.

However, CS rep told me yesterday that since I have Voice service, I have to use (rent) Comcast modem which means I still have to pay 14.95 for equipment fee even I could use my own internet modem.

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Official Employee

Re: Equipment Fee?

Since you do have our business class voice services, that would be correct. The equipment fee would remain. However, if you lease both internet and voice equipment, there is only a single equipment charge. Please let me know if you need anything.

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