Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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nou_20
Occasional Visitor

Empty Connected Devices Page

The Admin Tool Login on my Comcast-supplied, Cisco DPC3939B is not showing any devices on the Connected Devices page.  This has happened before, and although a factory reset fixed it momentarily, the list is empty again.  This makes it very difficult to set reserved IPs for my network devices.

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Official Employee

Re: Empty Connected Devices Page

Hi nou_20.

 

I would like to assist with your gateway and check out your device list. Please private message me your account number and the name of your business.

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