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Disabling the SIP-ALG on CGA4131COM

New Member

Disabling the SIP-ALG on CGA4131COM

I'm having some trouble setting up our Soundstation IP 6000 to our network. I've told by our VOIP provider that we need to disable the SIP-ALG on our CGA4131COM but, i cant seem to locate the setting in our GUI. 


Could anyone provide some assistance? 

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Official Employee

Re: Disabling the SIP-ALG on CGA4131COM

Hi Web_Traits_Inc and welcome to the business forums.


Thanks for reaching on the inquiry of your CGA4131COM. SIP-ALG is disabled by default within all of our gateways. If you're still having connection issues with your VOIP equipment, I would recommend speaking with your VOIP provider again just to make sure there aren't any issues with your personal equipment. 


Please let me know if you need anything.