Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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Disable my XFINITY® WiFi hotspot

I followed the instructions in the Manage your XFINITY® WiFi hotspot online article to try and disable the hotspot.  I did not have the Manage XFINITY WiFi Hotspot option is references though.

 

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Could I please have help getting to this setting or getting the hotspot disabled? 

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Re: Disable my XFINITY® WiFi hotspot

Hello court217 and welcome to forums.

 

I have disabled the Xfinity Wi-Fi signal from your Comcast Gateway. I also updated your business portal login so as to avoid this issue in the future. Please let me know if you need any other assistance. -MPD

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Re: Disable my XFINITY® WiFi hotspot

If anyone's paying attention to this thread, and feels like disabling my wifi for me, I'd really appreciate it.

 

I'd even more appreciate the ability to disable this myself.

 

It is really unbelievable that a business such as Comcast would force it's customers into sharing their resources involuntarily.

 

I see that as a poor business practice. 😞

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Re: Disable my XFINITY® WiFi hotspot

Hello Heysoos223,

 

Your Xfinity Wifi has been turned off. Please be aware if your modem reboots then it will turn back on. 

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Re: Disable my XFINITY® WiFi hotspot

Hello court217 and welcome,

 

Please contact 800-391-3000, use the high speed internet technical option, then ask the technical agent to check the provisioning of your Business Class Portal and make sure that your biller has the correct Comcast Gateway interconnected. If you can get whichever is causing this issue corrected, then you will have access to control you wifi.

 

Hope this helps you out.

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Highlighted
Respected Member

Re: Disable my XFINITY® WiFi hotspot

Hello court217 and welcome to forums.

 

I have disabled the Xfinity Wi-Fi signal from your Comcast Gateway. I also updated your business portal login so as to avoid this issue in the future. Please let me know if you need any other assistance. -MPD

View solution in original post

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Highlighted
New Member

Re: Disable my XFINITY® WiFi hotspot

If anyone's paying attention to this thread, and feels like disabling my wifi for me, I'd really appreciate it.

 

I'd even more appreciate the ability to disable this myself.

 

It is really unbelievable that a business such as Comcast would force it's customers into sharing their resources involuntarily.

 

I see that as a poor business practice. 😞

View solution in original post

0 Kudos
Reply
Highlighted
Respected Member

Re: Disable my XFINITY® WiFi hotspot

Hello Heysoos223,

 

Your Xfinity Wifi has been turned off. Please be aware if your modem reboots then it will turn back on. 

View solution in original post

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