Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

DPC3941B Hard Reset (Comcast says Truck roll needed to reset?)

 

Support tried to reset gateway password twice, says not possible.

Must send a tech?

 

 

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Official Employee

Re: DPC3941B Hard Reset (Comcast says Truck roll needed to reset?)

I can understand how impactful any service issues can be. It is possible that the modem may need to be replaced and this is what the technician would be able to do for you. I am happy to look further into the concerns for you. Can you please reach out through private message with the name, address and phone number on the account? 

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Re: DPC3941B Hard Reset (Comcast says Truck roll needed to reset?)

thanks 

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Re: DPC3941B Hard Reset (Comcast says Truck roll needed to reset?)

Thanks Comcast_Michelle !

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