Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Back to Top

Customer owned SB6121 modems listed as "LEASEDMODEM"

SOLVED
Highlighted
DCS_Enterprises
Occasional Visitor

Customer owned SB6121 modems listed as "LEASEDMODEM"

Today, I logged into https://customer.comcast.com/ to check my account status prior to paying my bill (as I usually do just to make sure that nothing has gotten screwed up with my account). While my current bill does not (yet) show an equipment rental fee, I discovered that Comcast now has my two personally owned SB6121 modems classified with a  "LEASEDMODEM" tag.

 

Here is a screen shot of what I see:

 

BCI_2-LeasedModems.png

Prior to today, the modems were never classified as "LEASEDMODEM" (nor should they have been, since they are not owned by Comcast). Shown below is a screen shot of how they have always appeared on my account (prior to today):

 

BCI_2-Modems.png

 

What do I need to do (other than turning the matter over to the local FCC Franchise Authority -- as I had to do in the past for a similar situation with a residential Internet account) to get Comcast to stop claiming that my personally owned modems belong to Comcast?

Accepted Solution

Re: Customer owned SB6121 modems listed as "LEASEDMODEM"

DSC_Enterprises welcome to the forum,

 

I would like to inform you that https://customer.comcast.com is the main residential based website. Being that you have a business account some things may not propagate correctly (such as modem information) on that website for this account. Our internal records do verify that all equipment attached to your account is in fact your equipment. The fact that it is your equipment means that you will not be charged for it at any time. I apologized if there was any confusion regarding this matter, please let us know if you have any further questions regarding this matter.

 

Thank you

View solution in context
Accepted Solution

Re: Customer owned SB6121 modems listed as "LEASEDMODEM"

Thank you for your reply, and for verifying that Comcast's records still classify my modems as actually being my modems. I posted here because prior experience with Comcast taught me that your statement "The fact that it is your equipment means that you will not be charged for it at any time" is not always the case in the real world.

However, your written reply combined with invoices, shipping documents, and the original retail packaging for the modems will now provide me with additional evidence should Comcast decide to revert to the "old" ways.

 

Updated 08/23/2014: Another thank you to Comcast_Jacob for getting my account equipment list to no longer display the "LEASEDMODEM" tag for my SB6121 modems. Today, that tag was removed.

 

BCI_2-ModemsAgain.png

View solution in context
Community Manager
Community Manager

Re: Customer owned SB6121 modems listed as "LEASEDMODEM"

DSC_Enterprises welcome to the forum,

 

I would like to inform you that https://customer.comcast.com is the main residential based website. Being that you have a business account some things may not propagate correctly (such as modem information) on that website for this account. Our internal records do verify that all equipment attached to your account is in fact your equipment. The fact that it is your equipment means that you will not be charged for it at any time. I apologized if there was any confusion regarding this matter, please let us know if you have any further questions regarding this matter.

 

Thank you

DCS_Enterprises
Occasional Visitor

Re: Customer owned SB6121 modems listed as "LEASEDMODEM"

Thank you for your reply, and for verifying that Comcast's records still classify my modems as actually being my modems. I posted here because prior experience with Comcast taught me that your statement "The fact that it is your equipment means that you will not be charged for it at any time" is not always the case in the real world.

However, your written reply combined with invoices, shipping documents, and the original retail packaging for the modems will now provide me with additional evidence should Comcast decide to revert to the "old" ways.

 

Updated 08/23/2014: Another thank you to Comcast_Jacob for getting my account equipment list to no longer display the "LEASEDMODEM" tag for my SB6121 modems. Today, that tag was removed.

 

BCI_2-ModemsAgain.png