Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
Visitor

Cusadmin password reset - hard reset fails

Hello, 

 

I tried to reset my cusadmin password to the default setting by doing a hard reset (pressing down the reset button button on the back of the router for more than 10 seconds)

 

I've tried this several times but the password is still not reset. I've also power cycled the modem several times. I've done the hard reset while it is off and then when it is on. It still does not default to the original password settings of highspeed or  CantTouchThis.  

 

We know for sure that the router is not getting hard reset because only one of the two bands are showing the 5 and not the 2.4 . 

 

Please can anyone help us do a hard reset properly? 

 

Thanks.

0 Kudos
Reply
1 REPLY 1
Highlighted
Contributing Member

Re: Cusadmin password reset - hard reset fails

 

eileen, I'd be happy to help with your password reset on your modem. Please send me a private message with your full name, address, and phone number for help. 

 

KenF

0 Kudos
Reply